Join Our Team

Position summary

Meals on Wheels Durham (MOWD) seeks a full-time Client Services Coordinator who will be primarily responsible for serving as the first point of contact for clients, family members, and social workers. This role will be integral in processing client enrollments and discharges, maintaining service continuity, and resolving client issues.

The ideal candidate is a detail-oriented, self-motivated individual who utilizes social work, program management, and customer service experience to enhance service delivery for the older adults we serve. The successful candidate will have the ability to handle a high volume of data management and client calls with patience and warmth, while maintaining required administrative responsibilities associated with this position. Additionally, this individual will work closely with the Volunteer Service Coordinator to ensure program efficiency.

JOB TYPE: Full-Time

PAY: The hiring range for this position is $40,000 to $48,000.

REPORTS TO: Director of Operations

HOW TO APPLY: Interested candidates should submit the following documents: a resume, cover letter, and three references to Jason Peace, Executive Director at jason@mowdurham.org. Please indicate "Client Support Coordinator Application" in the subject line. Applications will be reviewed on a rolling basis until the position is filled with interviews expected to commence as early as April 14, 2025.

Key Responsibilities

Client Engagement/ Customer Service

• Conduct phone intakes, screenings, and assessments.
• Enroll and track clients across multiple funding streams.
• Regularly communicate with clients, Department of Social Services (DSS), and/or external community agencies regarding client concerns and documentation requests.
• Effectively manage requests from clients or partner agencies to ensure proper resolutions.

Program Administration & Management

• In conjunction with DSS, accurately maintain client waitlist.
• Ensure accurate and consistent documentation in accordance to funder requirements.
• Prepare daily and/or weekly meal orders, including route preparation.
• Provide support for seasonal and special programming which will require additional coordination.
• In partnership with Director of Operations, evaluate and assess program outcomes.                                        
• Maintain current and organized client files via hard-copies and/or computer-based file storage systems.
• Prepare reports and data analysis as requested.

Qualifications & Skills

• Affinity for serving older adults in the Durham community.
• A heart for, experience working in, and understanding of the non-profit industry preferred. Familiarity with Meals on Wheels programs or nonprofit organizations preferred.
• Bachelor’s degree from a four-year college or university or 1-2 years related experience and/or training; or equivalent combination of education and experience.
• Proficiency in utilizing work productivity software platforms (i.e. Google Suite, Ninety.io and the demonstrated ability to learn and utilize proprietary software.
• Detail-oriented with strong organizational and project management abilities.
• Ability to work both independently and collaboratively in a fast-paced environment.

Salary and benefits

Full-time employees will be eligible to receive medical, dental, and vision benefits Full-time employees are also eligible for PTO as well as enroll in our 403b retirement plan which provides a 3% employer contribution based on your annual salary. 
The hiring range for this position is $40,000 to $48,000.

Work Environment & Schedule

While there may be opportunities for remote work, this is primarily an in-office employment opportunity. Most assignments are completed Monday thru Friday during normal operating office hours. There may be occasional work assignments that fall outside of these parameters.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time. The scope of the job may change as necessitated by business demands.

Meals on Wheels Durham is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

General Description

The Administrative Assistant provides support and assistance to the Executive Director and staff.  This part-time position manages specific program related activities and is responsible for various day-to-day office tasks and functions to ensure office operations run smoothly at all times. Tasks include, but are not limited to, front desk management, answering phones, maintaining office supplies, mailings, scheduling, and delegated HR administrative functions.

JOB TYPE: Part-Time

PAY: $16/hour

SCHEDULE: 4 hours shift, Monday through Friday.

HOW TO APPLY: Send resume and cover letter to danielle@mowdurham.org.

Essential Duties and Responsibilities

• Coordinates incoming and outgoing correspondence including in-person greetings, phone calls, faxes, scan, and emails.
• Retrieve and distribute all incoming mail and coordinate outgoing mail, including package and mass mailings.
• Places supply orders and coordinates with vendors for deliveries and makes trips to COSTCO periodically.
• Serves as meeting coordinator for assigned meetings (set up conference room/ meeting space, order and set up catering, maintain conference room cleanliness).
• Keeps break and reception areas orderly and organized. 
• Maintains office supplies, marketing supplies, and food supplies inventory.
• Maintains various contact lists.
• Coordinates reference and background check information for ED
• Prepares new hire packets for new employees.
• Records invoices and checks received for bookkeeping.
• Assists with maintaining the Donor Database-entering donations and creating acknowledgement letters
• Send monthly invoices to private pay clients
• Assists in coordinating volunteer logistics ; engages with all volunteers
• Assists with volunteer roles, as needed
• Assists with compliance program; i.e. Title VI, Car Insurance & Driver’s License
• Generates additional reports as requested.

Education, Experience, and Qualifications

• Associate’s degree preferred 
• 1-3 year’s relevant experience in the support functions listed above and experience supporting a team.
• Initiative, independent judgment, and discretion in managing confidential matters, materials, and sensitive issues.
• Ability to successfully multitask, manage, and prioritize multiple projects.
• Excellent written and oral communication skills, with an ability to communicate effectively and tactfully with all levels of staff, collaborating agencies, vendors, and clients and volunteers from diverse cultures.
• Ability to work with a variety of software platforms, including, but not limited to Microsoft Office and Google Suite
• Must be able to drive independently and have a valid driver’s license.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time. The scope of the job may change as necessitated by business demands.

FOR U.S. APPLICANTS: Meals on Wheels Durham is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.”

General Description

Meals on Wheels Durham is seeking a detail-oriented and customer-focused Enrollment Specialist to join our team. Reporting to the Director of Operations, the Enrollment Specialist will manage the client enrollment process, ensure accurate data entry and record-keeping, and provide excellent customer service to potential program participants. This role is ideal for individuals who are passionate about serving the community, have strong organizational skills, and can work effectively both independently and as part of a team.

JOB TYPE: Part-Time 1099 contract position

PAY: $18.75/hour

SCHEDULE: 12 hours/week for 20 weeks, 9 a.m - 1 p.m. , Monday, Wednesday and Friday

HOW TO APPLY: Interested candidates should submit a resume and cover letter to danielle@mowdurham.org detailing their qualifications and interest in the position.

Essential Duties and Responsibilities

• Manage inbound and outbound calls with potential applicants to guide them through the enrollment process.
• Assist individuals in completing enrollment applications and uploading necessary documentation.
• Maintain accurate records of applicant status using internal tracking systems.
• Document call outcomes with concise notes in the client management software.
• Provide clear and concise information to individuals about the Meals on Wheels enrollment process and program offerings.
• Perform data entry, document management, and prepare enrollment-related reports.
• Collaborate with team members to develop strategies for increasing enrollment and achieving enrollment goals.
• Prepare and mail welcome letters, menus, and policies to new clients.

Education, Experience, and Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in a related field preferred.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficient in using computer systems and software for data entry, record-keeping, and customer management.
• Ability to manage tasks in a fast-paced environment.
• Demonstrated ability to build rapport and establish positive relationships with potential participants.
• Self-motivated with a strong work ethic; able to work independently and collaboratively as part of a team.
• Personable, outgoing, and compassionate with a commitment to helping others.
• High level of integrity and professionalism in handling sensitive information.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time. The scope of the job may change as necessitated by business demands.

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization.

FOR U.S. APPLICANTS: Meals on Wheels Durham is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.”

Work closely with Client Services Coordinator to help build, maintain, and analyze the effectiveness of our client services in support of MOWD’s mission and home-delivered meal program, along with engaging with clients and community stakeholders.

Work closely with the Volunteer Services Coordinator to help support recruitment, coordination, and engagement of volunteers for our home-delivered meal program, along with engaging with clients and community stakeholders.